Can I add special requests like meals or wheelchairs?

Yes, at Zen Airlines, we strive to accommodate our passengers' needs to ensure a comfortable and enjoyable travel experience. You can certainly add special requests, including dietary meals and assistance with mobility, such as wheelchairs. Here’s how you can make these requests:

How to Add Special Requests

To ensure we can meet your needs, please follow these steps when booking your flight:

• During Booking: When you make your reservation through our website or app, you will find an option to specify any special requests. This is the best time to inform us of your dietary preferences or mobility assistance needs.
• Contact Customer Service: If you have already booked your flight and wish to add special requests, you can reach out to our customer service team. They are available via phone or email and will assist you in updating your booking.
• At the Airport: If you haven’t made any requests prior to your travel date, you can still speak with our staff at the airport. They will do their best to accommodate your needs, but please note that availability may vary.

Types of Special Requests

Zen Airlines offers a variety of special requests to enhance your travel experience:

• Meal Preferences: We provide a selection of meal options, including vegetarian, vegan, gluten-free, and other dietary needs. Please specify your choice at the time of booking or when contacting customer service.
• Mobility Assistance: If you require a wheelchair or other mobility aids, let us know in advance so that we can prepare the necessary assistance upon your arrival at the airport.
• Other Requests: If you have any other specific needs, such as seating preferences or medical assistance, please communicate these as well, and we will do our utmost to accommodate them.

We are dedicated to providing a seamless travel experience for all our passengers, and we appreciate your proactive communication regarding special requests.