What compensation am I entitled to for delays or cancellations?

Zen Airlines acknowledges that flight delays and cancellations can be frustrating and strives to provide seamless travel experiences. Under EU Regulation EC 261/2004, passengers on flights departing from or arriving at EU airports on EU carriers are entitled to compensation for delays over three hours, with amounts varying by flight distance. Cancellations also warrant compensation unless notified 14 days in advance or due to extraordinary circumstances. Zen Airlines offers assistance, including meals, communication access, and accommodation if needed. Passengers can claim compensation through the customer service portal, ensuring compliance with EU regulations. Zen Airlines is committed to addressing disruptions and appreciates passenger patience.

At Zen Airlines, we understand that delays and cancellations can be frustrating for our passengers. We strive to provide a seamless travel experience, but occasionally, unforeseen circumstances may cause disruptions. If your flight is delayed or canceled, you may be entitled to compensation based on the regulations set forth by the European Union (EU).

EU Regulations on Flight Delays and Cancellations

Under EU Regulation EC 261/2004, passengers traveling on flights departing from EU airports or arriving at EU airports on EU carriers are protected in cases of delays or cancellations. The following outlines your rights:

• Flight Delays: If your flight is delayed by more than three hours upon arrival, you may be entitled to compensation. The amount depends on the distance of the flight:
  • For flights up to 1,500 km: €250
  • For flights within the EU over 1,500 km and all other flights between 1,500 km and 3,500 km: €400
  • For flights over 3,500 km: €600
• Flight Cancellations: If your flight is canceled, you are entitled to compensation unless you were informed of the cancellation at least 14 days before the scheduled departure, or if the cancellation was due to extraordinary circumstances such as severe weather or security risks.
• Right to Care: Regardless of the reason for the delay or cancellation, Zen Airlines provides assistance to passengers. This includes:
  • Meals and refreshments appropriate to the waiting time
  • Two free telephone calls, emails, or faxes
  • Accommodation and transportation to and from the hotel if an overnight stay is necessary

To claim compensation, you will need to submit a request through our customer service portal, providing your flight details and any relevant documentation. Our team will review your claim in accordance with EU regulations and ensure that you receive the compensation you are entitled to.

At Zen Airlines, we are committed to making your travel experience as pleasant as possible, even in the event of an unexpected disruption. We appreciate your understanding and patience as we work to address any issues that may arise.