What should I do if my baggage is lost or delayed?

If your baggage is lost or delayed while traveling with Zen Airlines, please follow these steps to ensure a smooth resolution:

• Report Immediately: As soon as you realize your baggage is missing, go to the Zen Airlines baggage service desk located at the airport. It is crucial to report the issue as quickly as possible, ideally within 21 days of your flight. This allows us to start the tracing process without delay.
• Provide Necessary Information: When you report your lost or delayed baggage, make sure to have your flight details, baggage claim tag, and any identification handy. This information will help our team to locate your baggage more efficiently.
• Receive a Reference Number: After filing your report, you will be given a reference number. Keep this number safe, as it will be essential for tracking your baggage status and for any future communications regarding your claim.
• Stay Updated: You can track the status of your baggage through our online portal or by contacting our customer service. We recommend checking regularly for updates, as our team works diligently to locate your baggage.
• Compensation for Delayed Baggage: If your baggage is delayed, Zen Airlines may offer compensation for essential items you need to purchase while waiting for your baggage to arrive. Please retain all receipts for reimbursement. Our customer service team can provide you with the specific details regarding the compensation policy.

In the event your baggage is confirmed lost after a thorough search, you will be guided through the process of filing a claim for compensation. Ensure you keep all relevant documentation for a smooth claims process.