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  1. Zen Airlines
  2. Baggage & Onboard Experience

Baggage & Onboard Experience

Find answers to common questions about checked and carry-on baggage, onboard amenities, wellness services, and managing your travel comfort with Zen Airlines.

Onboard Comfort & Wellness

  • Can I download the Zen Airlines Safety Instructions?
  • Do you have a list of the menu options in-flight?
  • Is it possible to buy seats with extra legroom?
  • Can I request a special meal or dietary accommodation?
  • How do the airplane massage seats work?
  • What wellness services are offered onboard?

Seat Selection

  • Is it possible to buy seats with extra legroom?
  • What should I do if there's an issue with my seat assignment?
  • How do I select or change my seat?
  • Can I reserve extra legroom seats?

Baggage Issues

  • How can I claim compensation for lost or delayed baggage?
  • What should I do if my baggage is lost or delayed?
  • How do I check my baggage status?

Baggage Policies

  • What items are not allowed in my baggage?
  • What are the baggage allowance rules?
  • How do I pay for extra baggage?
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