How do I cancel my booking?

To cancel your booking with Zen Airlines, you can follow a straightforward process. Here are the steps you need to take:

• Visit the Zen Airlines Website: Go to our official website and navigate to the 'Manage Booking' section. You will need to enter your booking reference number and your last name to retrieve your reservation.
• Select Your Booking: Once you have accessed your booking, you will see the details of your flight. Look for the option to cancel your booking.
• Review Cancellation Policy: Before proceeding, ensure you are aware of our cancellation policy. Depending on the fare type you selected at the time of booking, cancellation fees may apply. Make sure to read through the terms and conditions related to your specific fare.
• Confirm Cancellation: If you decide to go ahead with the cancellation, follow the prompts to confirm your decision. You may be asked to provide a reason for the cancellation.
• Receive Confirmation: After successfully canceling your booking, you will receive a confirmation email detailing the cancellation and any applicable refunds. Please allow a few business days for any refunds to be processed back to your original payment method.

If you encounter any issues while trying to cancel your booking online, you can always reach out to our customer service team. They are available 24/7 to assist you with your cancellation or any other inquiries you may have.