Can I get a refund for my ticket or service?

At Zen Airlines, we understand that plans can change unexpectedly, and we strive to provide our passengers with flexible options regarding ticket refunds. The eligibility for a refund depends on the type of ticket purchased and the specific circumstances surrounding your request. Here’s a detailed breakdown of our refund policy:

Types of Tickets

• Refundable Tickets: If you purchased a refundable ticket, you are eligible for a full refund if you request it within 24 hours of your booking, or if you cancel your flight at least 24 hours before departure.
• Non-Refundable Tickets: Non-refundable tickets typically do not qualify for a refund. However, you may be able to receive a credit for future travel with Zen Airlines if you cancel at least 24 hours before your scheduled departure.

Special Circumstances

In certain situations, such as flight cancellations by Zen Airlines, significant delays, or emergencies, passengers may be eligible for refunds regardless of the ticket type. We recommend contacting our customer service team for assistance in these cases.

How to Request a Refund

To initiate a refund request, please follow these steps:

• Visit our website and navigate to the 'Manage Booking' section.
• Enter your booking reference and last name to access your itinerary.
• Select the option for refund requests and follow the prompts to submit your request.
• Alternatively, you can contact our customer service team directly via phone or email for assistance.

Processing Time

Please allow up to 14 business days for your refund to be processed. Once processed, the funds will be returned to the original payment method used for the purchase. In case of any discrepancies or further inquiries, our customer service representatives are available to assist you.