What fees are associated with flight changes or cancellations?

At Zen Airlines, we understand that plans can change, and we strive to provide our passengers with clarity regarding any fees associated with flight changes or cancellations. The following outlines our policies:

Flight Change Fees

If you need to change your flight, the fees will vary based on the type of ticket purchased:

• Standard Economy Class: A fee of $50 applies for changes made at least 24 hours before the scheduled departure.
• Flexible Economy Class: Changes can be made without any fee, allowing you the freedom to adjust your travel plans as needed.
• Business Class: Changes are complimentary, ensuring that your travel experience remains as seamless as possible.

Cancellation Fees

In the event that you need to cancel your flight, the fees are structured as follows:

• Standard Economy Class: A cancellation fee of $100 will be charged if the cancellation occurs more than 24 hours before the flight.
• Flexible Economy Class: Passengers can cancel their flights without incurring any fees, receiving a full refund of the ticket price.
• Business Class: Cancellations are also free of charge, with a full refund processed promptly.

Additional Considerations

It’s important to note that any changes or cancellations made within 24 hours of the flight departure may incur higher fees, and in some cases, may not be permitted. Furthermore, any additional services purchased, such as extra baggage or in-flight services, may also be subject to their own cancellation and change policies.

For the most accurate information regarding your specific situation, we recommend contacting our customer service team or visiting our website for further details. We are here to assist you and ensure your travel experience with Zen Airlines is as stress-free as possible.