How do I request wheelchair assistance?

To request wheelchair assistance with Zen Airlines, you can follow these steps to ensure a smooth experience throughout your journey. It is recommended to make your request as early as possible, ideally at the time of booking, to guarantee that the necessary arrangements can be made.

Here are the methods you can use to request wheelchair assistance:

• Online Request: When booking your flight on the Zen Airlines website, you will find an option to request special assistance. Simply fill out the required information regarding your wheelchair needs during the booking process.
• Customer Service Call: You can also contact our customer service team directly. Our representatives are available to assist you with your request. Be sure to provide them with your flight details and any specific requirements you may have.
• At the Airport: If you haven’t arranged for assistance prior to your arrival, you can still request wheelchair support at the airport. Look for the Zen Airlines service desk or approach any airport staff, who will be able to assist you in getting the help you need.

Once your request is made, our team will ensure that a wheelchair is available for you at the appropriate times, including check-in, boarding, and disembarkation. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer service team for support.