What support is available for guests with special needs?

At Zen Airlines, we are committed to ensuring that all our guests, including those with special needs, have a comfortable and enjoyable travel experience. We offer a variety of support services designed to assist passengers with different requirements.

For guests with mobility challenges, we provide the following services:

• Wheelchair Assistance: Complimentary wheelchair services are available at all our airports. Guests can request this service when booking their flight or by contacting our customer service team prior to their travel date.
• Priority Boarding: Passengers with special needs are offered priority boarding to ensure a smooth and stress-free boarding process.
• Assistance with Luggage: Our staff is trained to help guests with their luggage, ensuring that they do not face any difficulties during check-in or when retrieving their bags upon arrival.

In addition to mobility assistance, we also cater to guests with sensory sensitivities or other conditions:

• Quiet Zones: We have designated quiet zones on our aircraft for those who may require a calmer environment during their flight.
• In-flight Support: Our cabin crew is trained to recognize and assist guests with special needs, providing any necessary support throughout the flight.
• Mindfulness Sessions: As part of our unique "Zen Guarantee," we offer mindfulness sessions to help guests relax and manage anxiety during their journey.

To ensure we meet your specific needs, we encourage guests to inform us of any special requirements at the time of booking. This will allow us to prepare adequately and provide the best possible support during your travel with Zen Airlines.