Can I travel with a service animal?

At Zen Airlines, we understand the importance of having your service animal accompany you during your travels. We are committed to ensuring a comfortable and accommodating experience for all our passengers, including those with disabilities who rely on service animals.

Yes, you can travel with a service animal on Zen Airlines. However, there are specific guidelines and requirements that you must follow to ensure a smooth journey:

• Documentation: Passengers traveling with a service animal must provide appropriate documentation. This includes proof of the animal's training and certification as a service animal. The documentation should clearly state the animal's role in assisting you with your disability.
• Notification: It is essential to notify Zen Airlines at least 48 hours before your flight if you plan to travel with a service animal. This allows us to make the necessary arrangements and ensure that your animal is accommodated properly during the flight.
• Animal Behavior: Your service animal must be well-behaved and under your control at all times. If your animal displays aggressive behavior or disrupts other passengers, we may need to ask you to remove the animal from the flight.
• Size and Space Considerations: While we welcome service animals of various sizes, please be aware that space on our aircraft is limited. Ensure that your service animal can comfortably fit in your designated area without obstructing aisles or emergency exits.
• In-Flight Services: To enhance your travel experience, Zen Airlines offers unique in-flight services designed to promote relaxation and mindfulness. While your service animal is with you, you can also take advantage of our airplane massage seats and mindfulness sessions to further enhance your journey.

If you have any additional questions or need assistance regarding traveling with a service animal, please do not hesitate to reach out to our customer service team. We are here to help ensure that your travel experience with Zen Airlines is as comfortable and enjoyable as possible.